Users have to download the software in tablet computers and mobile phones with Android and iOS. Participants do not have to download the app if they are using Google Chrome or Firefox they can click on a link and join from the browser. Zoom has several tiers: Basic, Pro, Business, and Enterprise.

Up to 49 people can be seen on a desktop or laptop screen at once, up to 4 people per screen in iPhone and Android mobile phones and tablet computers, and up to 16 people per screen on iPad. Features geared towards business conferences, such as Zoom Rooms, are available for $50–100 per month. For longer or larger conferences with more features, paid subscriptions are available, costing $15–20 per month. Use of the platform is free for video conferences of up to 100 participants at once, with a 40-minute time limit if there are more than two participants. On some computers and operating systems, users are able to select a virtual background, which can be downloaded from different sites, to use as a backdrop behind themselves. Features include one-on-one meetings, group video conferences, screen sharing, plugins, browser extensions, and the ability to record meetings and have them automatically transcribed. It is noted for its simple interface and usability, regardless of technological expertise. Zoom is compatible with Windows, macOS, iOS, Android, Chrome OS, and Linux. Zoom client version 5.5.0 running on Arch Linux On August 24, 2020, Zoom experienced widespread outages for several hours before service was restored.

In April 2020, Zoom had more than 300 million daily meeting participants. In March 2020, the Zoom app was downloaded 2.13 million times. After the start of the COVID-19 pandemic, by February 2020, Zoom had gained 2.22 million users in 2020 – more users than it amassed in the entirety of 2019 with the company's share price spiking by 35 percent. By the end of its first month, Zoom had 400,000 users, and rose to over one million users by May 2013. On January 25, 2013, version 1.0 of the program was released with an increase in the number of participants per conference to 25. Ī beta version of Zoom - that could host conferences with only up to 15 video participants - was launched on August 21, 2012. Zoom also has offices in Europe, Asia, and Australia. Its headquarters are located in San Jose, California.

Zoom test meeting